Managed Services


Surpass Hosting's services include different management levels to suit your business' needs.

Our Managed Services


Self Managed

$0.00/mo

Managed

$130.00/mo

Best Value

Fully Managed

$230.00/mo

Fully Managed Enterprise

$580.00/mo

Self Managed

Current Service Price

Tier Included

Managed

Current Service Price

Fully Managed

$150.00/mo

Fully Managed Enterprise

$450.00/mo

Fully Managed Network
  • Fully redundant network powered by Juniper and Cisco routers & switches
  • Layer 2 network delivery
  • Tier 1 network providers
  • Load balanced network with no points of failure
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Fully Managed Hardware
  • Intel Xeon & AMD processors
  • Built-in IPMI for remote management
  • Enterprise DDoS protection available
  • Hardware lifetime warrantyLifetime hardware (parts & labor) warranty.Info iconSurpass Hosting hardware warranty includes repair or replacement of warranted hardware only. Additional services, such as data restoration, are not included.
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24/7/365, On-Demand Enterprise Support Checkmark icon Checkmark icon Checkmark icon Checkmark icon
Included Admin Hours 0 1 3 6
Price Per Additional Admin Hours $250 $150 $125 $100
Human Ticket Response SLA Best effort Within 4 hours Within 2 hours Within 1 hour
Root Access Full Root accessClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default No Root SSH access by defaultClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default No Root SSH access by defaultClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default No Root SSH access by defaultClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default
Control Panel and Web Services
  • Control panel/web service malfunctions.Errors caused by the improper functioning of these supported services.
  • Control panel and vendor-approved software update assistance.If there are issues updating any control panel, web service, or vendor-supplied software on a supported platform, we will help resolve them. Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Service-level troubleshooting for DNS, e-mail, FTP, and Cron jobs.Any issues that arise with supported services themselves that are not caused by the client will be investigated by us.
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Backups and Restoration
  • Backup service-level malfunctions.
  • Server, control panel, file, and database restoration. Client-provided, properly-configured backup required.If you provide us a valid backup archive, we can help you restore it.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported backup scheduling and remote backup configuration.If your control panel supports it, we will help you configure it for remote backups on request.Info iconTasks that clients can easily perform in control panel may have additional charge.
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Abuse Response Team Support
  • Initial server securing and configuration.
  • ModSecurity configuration and issue resolution.Manipulation and/or creation of the Surpass Hosting specific ModSecurity rules to resolve issues as evident from replicable client concernsInfo iconCurrently cPanel servers only.
  • Diagnostic load investigation.Basic checks to see if the cause is a supported issue.
  • Blacklist diagnosis.Identification of the reason for a black listing detailed by the black listing party and evident from a bounce back provided by the client.Info iconResolution supported if no issues found.
  • Identification of high level and root level compromises.
  • Identification of symlink compromise.Determine if the server is affected and why it was not patched.
  • Brute Force Attack ResolutionIdentifying the brute force attack and mitigating it by blocking the IP or IPs in question.Info iconAttacks that require more advanced methods to mitigate fall under Network Attack Involving Custom Firewall Modifications.
  • Minor Network Attack ResolutionIdentifying the minor network attack and mitigating it by blocking the IP or IPs in question.Info iconAttacks that require more advanced methods to mitigate fall under Network Attack Involving Custom Firewall Modifications.
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Additional Data Center Support
  • Kernel updates provided via standard and/or supported repository (custom kernels not supported).
  • One free OS re-installation within 14 day grace period (custom OS installations not supported).
  • Hardware diagnostics.
  • Clone restore to a replacement disk for failing primary disks.
  • Standard on-server initial network configuration for supported control panels.
  • Layer 3 network connectivity configuration for assigned IP allocation.
  • Standard IPMI configuration for iKVM Remote Console (uses last IP of initial IP allocation).
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LAMP Stack Support
  • LAMP stack service-level malfunctions.LAMP stands for Linux, Apache, MySQL/MariaDB, PHP. We will help resolve issues in supported LAMP services not caused by the client.
  • Linux OS updates and diagnostics.We will help with OS updates and help resolve issues as needed on supported Linux operating systems (this does not include OS upgrades).
  • Apache service-level diagnostics.Issues with supported versions of Apache itself not caused by the client will be investigated by us.
  • Supported database service-level basic configuration.We will help with basic configuration and service-level issue resolution on supported database software.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Database service-level diagnostics.We will help with basic configuration and service-level issue resolution on supported database software.
  • Database corruption restoration.We will assist with restoring database data from existing backups to the supported database service.Info iconInvestigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not caused by client is provided.
  • PHP service-level directive configuration.We can help with adjusting global or local supported PHP settings.Info iconInvestigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not caused by client is provided.
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WIMA Stack Support
  • WIMA stack service-level malfunctions.WIMA stands for Windows Server, IIS, MSSQL, ASP. We will help resolve issues in supported versions of WIMP not caused by the client.
  • Windows OS updates and diagnostics.We will help with supported Windows Server updates and resolve issues as needed (this does not include OS upgrades).
  • Supported IIS upgrades, updates, and diagnostics.We will assist with updating or upgrading the provided IIS web server to supported versions.
  • Database service-level basic configuration.We will help with basic configuration and service-level issue resolution on supported database softwareInfo iconTasks that clients can easily perform in control panel may have additional charge.
  • Database service-level diagnostics.We will help with basic configuration and service-level issue resolution on supported database software.
  • Database corruption restoration.We will assist with restoring database data from existing backups to the supported database service.
  • PHP service-level directive configuration.We can help with adjusting global or local supported PHP settings.Info iconInvestigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not caused by client is provided.
  • Supported PHP extensions installation.If you want to add or remove a supported PHP extension, we can assist.
  • Supported ASP.NET upgrades & updates.ASP.NET updates or upgrades to supportable versions on supported platforms are included.
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Uptime Monitoring
  • Monitoring provided for environment and network availability. Troubleshooting will be provided when server is not responding to ping requests or showing as offline.
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Service Monitoring
  • Monitoring provided for critical environment services (Exim, MySQL, etc.). Troubleshooting provided for when services go down.
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Advanced LAMP Stack Support
  • Supported apache upgrades & updates.We will assist with updating or upgrading the provided apache web server to supported versions.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported database service-level updates and upgrades.We will help update or upgrade supported database service software.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported PHP upgrades, updates, and extension installation.PHP updates or upgrades to supportable versions are included. If you want to add or remove a supported PHP extension, we can assist.Info iconTasks that clients can easily perform in control panel may have additional charge.
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Advanced WIMA Stack Support
  • Supported database service-level updates.We will help update supported database service software.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported PHP upgrades & updates.PHP updates or upgrades to supportable versions are included.Info iconTasks that clients can easily perform in control panel may have additional charge.
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Solutions Architect Advisory
  • On-request consultation with a member of the Solutions Architecture team to make sure your services are keeping up with your needs as your business grows.
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Content Management System and Plugin Vulnerability Report
  • Monthly e-mailed report showing any outdated CMS or plugin vulnerabilities.Detailed explanation of any issues that were detected upon request.Info iconUser must specify an e-mail address to receive the report. Further action may be subject to additional administration fees. Currently only available for Linux servers running CentOS. Report e-mails will not be sent unless this service item is requested.
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Proactive Security Advisor Review and Enhancement
  • Review of security advisor output for server vulnerabilities.Detailed explanation of options for mitigating vulnerabilities detected by security advisor.Info iconOffered for FREE only upon initial setup. All subsequent reviews and changes made will be subject to additional administration fees and must be requested. Review will not be performed and report will not be sent unless this service item is requested.
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Real-Time Resource Monitoring
  • Monitoring provided for environment functionality (load, disk utilization, etc.) Troubleshooting provided for critical performance levels affecting web services.
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  • Support provided for clients who ignore administrative advice from Surpass Hosting technicians will incur on-demand hour charges.
  • 24/7/365, On-Demand Enterprise Support does not include Phone Support.

À la Carte Services and Upgrades


Expert hands-on assistance for features not listed above are available for an administrative fee with any package.

Sometimes you need additional, specialized assistance from our expert technicians. Surpass Hosting provides you the freedom to purchase services à la carte.

As your needs grow, we will be there for you. We gladly provide assistance with upgrading your service upon request. We will thoroughly review your existing package, factor your current and future requirements, and provide custom tailored options. Every client has different needs and we will always do our best to accommodate your needs.

For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to contact us for a quick response.

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