Support

 

Community Forum

Our online forum, Surmunity.com, is where our customers can interact. The forum is meant for general user-to-user questions. We also make official server announcements there and require you to subscribe to them. If you have not yet subscribed, you can click here to find out exactly how.

 

Official Support Helpdesk

You may use our online helpdesk to submit a request to us. We do not have a support phone number and believe that an email system is more efficient. At our helpdesk you can create a personal account to track tickets you have submitted in the past. Each time you create a ticket you will receive an automated reply email that includes your ticket information. Click here to get started - it's very easy!

 

Official Support Hours

Technical Support
24 hours per day, 7 days per week

Sales Team
8 AM to 12 AM, 7 days per week

Accounting Division
Monday - Thursday 8 AM to 7 PM, Friday 8 AM to 6 PM, Saturday 8 AM to 4 PM, Sunday Closed

Our office/mailing address is:

189 S Orange Avenue
Suite 1500S
Orlando, FL 32801

 

Forms and Information

 

Need to upgrade or downgrade?

Just fill out this form by clicking here. Your request will be completed within 24 hours.

 

Need to cancel?

If for some reason you need to cancel, click here to request it. Please fill out all information to help us serve you better.

 

Report Spam or Abuse

If you wish to report spam or general abuse by a Surpass web server, please open a ticket and select Abuse and Security.

 

Policies (TOS, AUP, SLA..)

You may view our policies by clicking this link: Surpass Hosting Policies

 

Account Forms

Our account forms can be downloaded here.

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