Support
Community Forum
Our online forum, Surmunity.com, is where our customers can interact. The forum is meant for general user-to-user questions. We also make official server announcements there and require you to subscribe to them. If you have not yet subscribed, you can click here to find out exactly how.
Official Support Helpdesk
You may use our online helpdesk to submit a request to us. We do not have a support phone number and believe that an email system is more efficient. At our helpdesk you can create a personal account to track tickets you have submitted in the past. Each time you create a ticket you will receive an automated reply email that includes your ticket information. Click here to get started - it's very easy!
Concierge Live Assistant
Our Concierge Live Assistant Service allows you to ask sales questions directly to our team. It is available 24 hours a day, 7 days a week.
It is important for us to note that this is not a technical support chat. Concierge is for sales only and directional customer service. We will not be answering any questions about billing due to privacy reasons so accounting questions must be handled through our helpdesk only at this time.
Just click here to begin a chat with us.
Official Support Hours
Technical Support
24 hours per day, 7 days per week
Sales Team
8 AM to 12 AM Monday - Friday and 8 AM - 6 PM Saturday & Sunday
Accounting Division
Monday - Thursday 8 AM to 7 PM, Friday 8 AM to 6 PM, Saturday 8 AM to 4 PM, Sunday Closed
Our office/mailing address is:
189 S Orange Avenue
Suite 1500S
Orlando, FL 32801
Forms and Information
Need to upgrade or downgrade?
Just fill out this form by clicking here. Your request will be completed within 24 hours.
Need to cancel?
If for some reason you need to cancel, click here to request it. Please fill out all information to help us serve you better.
Report Spam or Abuse
If you wish to report spam or general abuse by a Surpass web server, please open a ticket and select Abuse and Security.
Domain Change
To request a domain change, click here.
Policies (TOS, AUP, SLA..)
You may view our policies by clicking this link: Surpass Hosting Policies
Account Forms
Our account forms can be downloaded here.
© Copyright 2002-2011 Surpass Hosting, LLC. All rights reserved.
Customer Login
How long will it take for my ticket to be answered?
We reply to Technical Support tickets normally within 15 minutes. Depending on the question or issue the ticket may be sent into another department. We will work as quickly as possible to answer you in a timely manner.
