Legal Statement

Civil Subpoena Policy

Surpass Hosting's Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on Surpass or one of its affiliates.

If you seek the identity or account information of a Surpass customer in connection with a civil legal matter, you must mail (postal mail) SurpassHosting.com, LLC with a valid subpoena.

Submission of Subpoenas

Surpass is located in Orlando, Florida and all civil subpoenas should be served at that location or mailed to:

SurpassHosting.com, LLC
Attn: General Counsel
189 South Orange Ave, Suite 1500S
Orlando, FL 32801

Upon the receipt of a validly issued civil subpoena, Surpass will promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, Surpass will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court.

Fees for Subpoena Compliance

Surpass will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Surpass invoice. Checks should be made out to SurpassHosting.com, LLC.

Surpass Hosting's subpoena compliance costs are as follows:

Research - $75.00/hour

Federal Express - Cost as Billed

Copies - $.50/page

Compact Discs - $10.00/per CD

Policies Regarding E-mail

Surpass will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. �2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. Surpass Hosting's e-mail servers do not retain deleted or sent e-mail. However, deleted e-mail may be recoverable from back-up servers for a limited time.

Surpass reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Surpass e-mail address is related to the pending litigation and the underlying subpoena.

Question about our policies?

Please do not hesitate to ask any questions you have about our terms of service. Feel free to post your question at the Surpass Forums. Our staff or helpful forum members will explain! We also welcome your insight and suggestions.