Surpass Hosting

What are Managed Servers?

Managed hosting is an expanded dedicated hosting service in which the web host manages servers for their clients. Managed hosting is ideal for companies that don't have an internal IT staff, or want to free up their IT staff to focus on other tasks. Many companies are skeptical about turning the management & hosting of their servers over to a web hosting provider, but those who utilize managed hosting services are finding that IT outsourcing can save money and time while letting them focus on core business initiatives.

Surpass offers managed services on their entire product line of linux servers. It is important to stress the fact that we offer managed servers. Many companies out there offer servers but fail to notify the client of the unmanaged server they will be buying. Selling an unmanaged server greatly reduces the overhead cost of a dedicated server provider!

For those who offer managed servers, it is important to try and clarify exactly what is covered under managed services. We will try to outline what we cover. This outline is not concrete as many times clients need different things and we will try our best to accommodate those needs.

  • Kernel Upgrades, OS patches
  • Backups and restoration help if needed (only on servers with 2 or more drives)
  • Cpanel/whm Updates
  • PHP updates
  • Mysql updates
  • System pre installed services updates. ( we do not update 3rd party scripts installed)
  • WHM/Cpanel assistance includes but not limited to, creating, deleting, setting up, email and dns
  • PHP compilation
  • MySQL optimization
  • SSL configuration and installation
  • Custom DNS configuration
  • Email troubleshooting
  • FTP troubleshooting
  • High Server Load troubleshooting
  • Best Effort Third Party Application Support
  • Hardware Replacement SLA 2-6 hours
  • Compromised Server Recovery
  • Software Firewall Installation and Configuration
  • Failed Drive service restoration, we will assist in restoring of all accounts to our ability
  • Database corruption assistance
  • Assistance with system alerts or warnings
  • Hands on help with preinstall system settings
  • High Bandwidth consultation needs


Server Upgrading Assistance and Guidance

With the broad range of services we give please be advised the list above is only a guidance to the many services which are included with our servers. We will provide any level of help within reason to the best of our ability.

Note: Custom script installations are not covered by our managed services. Such installations which have an approximate time of more than 30 minutes of admin time to be installed will require an install quote prior to being done. You are then free to reject or accept the installation quote. Please contact us if in doubt.

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